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Definitions
This website is owned and operated by:
Kubek Pine (Malta) Ltd. 05, Hal-Far Industrial Estate BBG3000 Malta, Europe
VAT Number: MT 1580 0532 Company Registration Number : C
1. Making a contract with us
When you place an order with us (Kubek Pine (Malta) Ltd.) you are making an offer to buy goods. We will send you an e-mail confirmation that we have received your order.
Once we have checked the price and availability of the goods, we will e-mail you to confirm that we accept your order, and that a contract has been made between us.
In the unlikely event that the goods are no longer available, some changes have been made, or there is a pricing mistake, we will advise you of this and you will not receive an email confirming acceptance of your order and there will be no contract between us.
2. How to place an order
You can place an order with us by: Telephone. +356 2165 8358 Mobile. +356 7952 1279 Fax. +356 2165 8359 E-Mail. info@kubekpine.com
Once you have placed an order you will be contacted via e-mail within two working days with details of your order and further information.
Kubek Pine (Malta) Ltd. will store your data securely and it will not be handed on to any third parties.
3. Delivery
Kubek Pine (Malta) Ltd. exports worldwide. For shipping rates please contact us by e-mail on info@kubekpine.com or telephone us on +356 2165 8358.
The delivery times will vary depending on the items chosen and destination of arrival. Kubek Pine (Malta) Ltd. shall not be liable for any delay in delivery beyond the supplier's control.
Please be aware that delivery charges/surcharges may apply, these will be added to your order prior to the payment stage.
If the goods are damaged in transit, please let us know promptly by contacting us on +356 2165 8358.
4. Cancellation and Returns
You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail us or write to us. We will reply within two working days of your initial contact.
You do not have to give reason for cancellation. However a brief explanation will help us improve the service we offer to customers in the future.
If you cancel you must return the goods to us at your own expense. We can arrange the collection for you. You must ensure the goods are packed in the same conditions as they were in at the time of delivery to you and must be in their original packaging with all labeling from Kubek Pine (Malta) Ltd. being fully visible. They must be adequately packaged to protect against damage.
If you fail to return the goods, we will collect them, and we will charge you direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
For your security and protection refunds are given by the same method that the payment was made by.
This cancellation policy does not affect your legal rights; for example, if goods are faulty or inaccurately described.
Special Order Items
A "special order" is any order that has been personalised to your specifications by altering a colour or measurement on your instruction, or a non-stock item that has been ordered by us from our suppliers on your behalf. If you wish to cancel an order for a special item, you will be liable for the cost incurred by Kubek Pine (Malta) Ltd. up to the point to which you have informed us. This will be typically be the cost of manufacture that we have been liable for and any delivery costs that have been incurred in relation to this order.
5. Faulty Goods
Kubek Pine (Malta) Ltd. offers a 12 month warranty on all goods sold to the Buyer that the goods will be free from manufacturing defects. The warranty is not available when:
a. The defect in the Goods arises from any specification supplied by the Buyer. b. The defect arises from wear and tear, wilful damage, negligence, abnormal storage conditions, failure to follow the Seller's instructions, misuse or alteration on repair of the Goods without the Seller's approval. c. The price has not been paid by the due date.
The seller does not give any warranty that the Goods are fit for any particular purpose and the warranty given is in place of all warranties, conditions, terms, undertakings and obligations implied by the statute, common law, custom, trade usage, course of dealing or otherwise all of which hereby exclude to the fullest extend permitted by law.
The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within three days of delivery if the Goods are damaged or do not comply with any of the Contract. For all other defects, notification must be made within a reasonable time after discovery of the defect and in any event which must be within the 12 month warranty period referred above. The Buyer shall not be entitled to withhold payment of the price whilst the Seller is investigating any claim.
Where no such notification is received, the Goods shall be deemed to have been accepted by the Buyer in good condition and in accordance with the contract.
Where a claim of defect or damage is made then we shall collect faulty goods if the items are large, otherwise the Goods shall be returned by the Buyer to the Seller and the Buyer shall be entitled to replacement Goods or a full refund (including delivery costs, if applicable) plus any return charges if the Goods are in fact defective.
Goods to be returned must clearly show the order number obtained from the Seller on the package. Ownership of the Goods and/or any faulty or defective parts shall revert to the Seller upon replacement. Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost of remedying such damage.
If you have a problem with your order please contact us by telephone on +356 2165 8358 or by e-mail at info@kubekpine.com. |